Sunday, September 24, 2006

Next Call Center Destination: SE Europe

For about 10 years, India and the Philippines were the two biggest players in the offshore outsourcing business. But a recent article written in the July 2006 Business Finance Magazine quotes " Once salaries in the Philippines rose substantially, the southeast european countries of Romania, Bulgaria, Slovenia and Croatia are poised to attract outsourcing business due to business maturity, english speaking people, infrastructure, cultural compatibility and geopolitical environment".
A message to my past and present students, please do not stick for the long term if you are employed in a call center business. Start sharpening your skills, enrol for a graduate studies and start looking for alternatives.Once you notice that your boss starts to kick his door seven times a day and your colleagues begin encoding their resume instead of doing their job, that's the signal for you to call your networks and start tempting them that you are available!.


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